Secured.Shipped.Accounted for.

Real Vault Shipping/Security is a private custodian and specialist logistics operator for gold and other precious metals, based in Warsaw-Wawer, Poland. We provide two things under one roof: allocated, segregated vault storage in a bonded high-security facility, and insured transport of bullion by armoured vehicle, air, sea and road.

Most custodians outsource one half of that chain. We run both, which means the same accountable team that receives your bars at intake is the team that seals them for transport, hands them over at destination and documents every step in your client portal. There is no vendor-to-vendor handoff where responsibility can blur.

We work with private holders, family offices, bullion dealers, refiners and corporate treasuries. Whether you are storing a single kilobar or moving a consolidated shipment between Warsaw, Frankfurt, Zürich, London and Dubai, the process, the paperwork and the insurance are the same.

Every bar you deposit is stored on an allocated and segregated basis. Allocated means specific, identified bars — recorded by serial number, refinery, fineness, form and weight — are held under your name as your property. They never appear on Real Vault's balance sheet and are never lent, pooled, leased or rehypothecated.

Segregated means your bars are physically kept apart from other clients' holdings in a dedicated, tagged position within the vault. At intake, each bar is weighed on calibrated scales, photographed, checked against its refinery certificate and assigned to your position. The record appears in your portal, usually within minutes.

This is the opposite of unallocated storage, where you hold a claim on a pool of metal and become an unsecured creditor of the institution. Real Vault does not offer unallocated storage.

Our facility is at ul. Międzyosiedlowa 8 in Warsaw-Wawer, Poland. Following the 2026 expansion it operates as a bonded high-security site with a dedicated intake and weighing room, two separate armoured loading bays so inbound and outbound movements never share a door, and segregated storage for private and institutional clients.

Access to the vault floor requires dual biometric authentication and is monitored around the clock by an armed security team, with CCTV retained under our records policy. Movements inside the facility are always performed by two officers, and every handover is signed by both parties.

The facility is inspected by our insurers and by independent auditors. For security reasons we do not publish floor plans or the full specification, but institutional clients can request a site visit and a summary of our controls under NDA.

Yes. Every client receives secure access to the Real Vault client portal. The overview shows the number of bars currently in the vault, the total gross weight in kilograms, the fine-gold content in troy ounces, an indicative valuation in USD, EUR or PLN based on the live spot price, and the vault location and status of your holdings.

The deposits section lists every intake under your name with the date, who delivered the metal, which Real Vault officer received it, the bar count and weight, and a bar-by-bar breakdown including serial numbers, refinery, fineness, form and certificate numbers. Documents such as deposit receipts, assay and refinery certificates, storage agreements and insurance confirmations are available to download.

You can also submit shipment or withdrawal requests, exchange secure messages with our team, and view the next-of-kin record we hold for you. Access is created by Real Vault after identity verification; you cannot self-register.

Yes. All metal in our custody is covered by full-value specie insurance placed with an A-rated international underwriter. Cover applies while your holdings are in the vault, during intake and weighing, and while in transit on movements operated by Real Vault or by our vetted carrier partners.

Cover is at full replacement value on the day of loss, not at the value on the day of deposit, so it tracks the market. The insurance confirmation letter for the current period is available in the Documents section of your portal, and institutional clients can request a named-interest certificate.

Insurance is included in our storage and transport fees; there is no separate premium for standard holdings. Unusually large single consignments may require pre-notification so that limits can be adjusted.

You can deliver bullion in person, or authorise a representative — for example a dealer, courier, refiner or a member of your family office. Representatives must be pre-registered with us and verified against identity documents before we will accept metal in your name.

Every deposit record shows two names: the person who delivered the metal and the Real Vault officer who received it. Both sign the intake receipt, and both appear in your portal. This is part of the chain-of-custody documentation that protects the provenance and resale value of your bars.

If you would like Real Vault to collect bullion from a refinery, dealer or another vault, we can arrange an armoured pickup so that the metal is in our insured custody from the moment it leaves the seller.