Terms & Conditions

• "Agreement" means the Storage and Services Agreement signed between Real Vault and the Client, together with these Terms and the Tariff.
• "Client" means the natural or legal person who has entered into an Agreement with Real Vault; "you" refers to the Client or, on the website, to the visitor.
• "Bullion" or "Metal" means gold, silver, platinum or palladium in bar or coin form accepted by Real Vault for storage or transport.
• "Vault" means the high-security facility operated by Real Vault at ul. Międzyosiedlowa 8, 04-763 Warsaw-Wawer, Poland, or any other facility notified to the Client.
• "Portal" means the online client portal through which the Client can view holdings, documents and messages and submit requests.
• "Movement" means any transport of Bullion arranged by Real Vault, whether by armoured vehicle, air, sea or road.
• "Authorised Representative" means a person the Client has nominated in writing and Real Vault has verified, who may deliver or collect Bullion on the Client's behalf.
• "Next of Kin" means the person nominated by a private Client, and verified by Real Vault, to receive the Client's holdings under Clause 12.
• "Tariff" means Real Vault's schedule of fees in force from time to time.
• "Business Day" means a day other than a Saturday, Sunday or public holiday in Poland.

Real Vault Shipping/Security is a private custodian and logistics operator for precious metals with its facility and registered office at ul. Międzyosiedlowa 8, 04-763 Warsaw-Wawer, Masovian Voivodeship, Poland. We are an obliged institution under the Polish Act on Counteracting Money Laundering and Terrorism Financing. Contact: realvaults@diplomats.com, +48 89 383 85 74.

By using the website you accept the provisions of these Terms that relate to the website. By signing an Agreement or accessing the Portal you accept these Terms in full. If you do not agree, do not use the website or the Portal.

We may amend these Terms. Amendments affecting Clients will be notified by email or through the Portal at least 60 days before they take effect, unless a change in law requires a shorter period. Continued use of the services after the effective date constitutes acceptance. A Client who does not accept an amendment may terminate the Agreement without penalty before the effective date.

Real Vault provides services only to Clients who have completed identity verification and signed an Agreement. Verification includes, for natural persons, a valid government-issued identity document and proof of address; for legal persons, extracts from the relevant register, the identity of directors and authorised signatories, and identification of beneficial owners holding 25 percent or more. We may request information on the source of funds and source of wealth and may decline to open or continue a relationship at our discretion where our compliance obligations require it.

The Client warrants that all information provided is accurate and complete, that they have the legal right to deposit the Bullion, that the Bullion is not the proceeds of crime and that no third party has a claim over it other than as disclosed to Real Vault in writing. The Client must inform Real Vault promptly of any change to the information provided, including changes of address, contact details, directors, signatories or beneficial ownership.

Clients must be at least 18 years old. Accounts for the benefit of minors are opened in the name of a parent, guardian or trustee.

Real Vault creates Portal access for each Client and provides a temporary password through a secure channel. The Client must set their own password on first sign-in and keep it confidential. The Client is responsible for all activity under their credentials until they notify Real Vault that the credentials may have been compromised, after which Real Vault will suspend access pending re-verification.

The Portal is provided for the Client's own use. Access may be shared with an adviser or auditor only through arrangements agreed with Real Vault in writing. Automated access, scraping or attempts to circumvent access controls are prohibited.

Information in the Portal — including holdings, valuations and document lists — is provided in good faith from our records but the signed intake receipts and handover records are the authoritative record of the Client's holdings. Real Vault may suspend the Portal for maintenance or security reasons and will restore access as soon as practicable.

Real Vault accepts cast and minted bars from LBMA Good Delivery refiners and other recognised refiners with valid certificates, in weights from 1 gram to 12.5 kilograms, and coins in sealed original packaging. Bullion without provenance documentation may be accepted only after independent assay at the Client's cost. Real Vault does not accept scrap, jewellery or metal of unknown origin.

Every item is checked at intake for weight, dimensions and, where appropriate, by ultrasonic testing, and is photographed. Items that fail verification are not admitted to the Vault and are returned to the depositor or held pending further testing with the Client's agreement. Intake is complete, and Real Vault's custody begins, when the intake receipt is signed by the depositor and the receiving officer.

Bullion may be delivered by the Client in person or by an Authorised Representative, or collected by Real Vault under a Movement. Real Vault is not responsible for Bullion before it is signed into custody.

All Bullion is stored on an allocated and segregated basis. Title to the Bullion remains with the Client at all times. Real Vault holds the Bullion as bailee and custodian, does not acquire any ownership interest in it, does not record it on its own balance sheet, and does not lend, pool, lease, pledge or otherwise deal with it.

Each bar is recorded by serial number, refinery, fineness, form, weight and certificate reference and is kept physically apart from other Clients' holdings in a dedicated position. Real Vault will return the identical bars deposited, not equivalent bars, except where the Client has instructed otherwise in writing in connection with a Movement.

The Client may inspect their holdings at the Vault by appointment on a Business Day, subject to Real Vault's security procedures. Institutional Clients may arrange for their auditor to attend.

Requests for shipment or withdrawal are submitted through the Portal or in writing. Real Vault will confirm each request with the Client by telephone or another verified channel before any Bullion leaves the Vault. Real Vault may require additional verification for requests that are unusual in size, destination or timing.

Withdrawals are released only to the Client in person or to an Authorised Representative against signature and identity verification. Shipments are sealed in tamper-evident containers in the presence of two Real Vault officers and are handed over at destination against a signed handover record.

Real Vault selects carriers, routes and escort arrangements in its professional judgement and may decline a route that it considers unsafe or non-compliant. Transit times are estimates. Real Vault is not liable for delay caused by customs, weather, carrier capacity, force majeure or the acts of third parties, but will keep the Client informed and will keep the Bullion insured throughout.

The Client is responsible for ensuring that the import of Bullion into the destination country is lawful and for any duties, taxes or licences payable there, unless Real Vault has agreed in writing to handle these.

Storage fees are charged as a percentage of the value of the Client's holdings per annum, calculated on the daily average spot price and billed quarterly in arrears, subject to a minimum monthly fee. Transport, customs, documentation and assay services are charged as set out in the Tariff or in a written quotation. Insurance is included in storage and transport fees for standard holdings.

Invoices are payable within 14 days by bank transfer. Real Vault does not accept cash. Late payment bears statutory interest for commercial transactions. Real Vault has a lien over the Client's Bullion for unpaid fees and may, after 60 days' written notice, refuse withdrawals until outstanding amounts are settled.

Real Vault may revise the Tariff on 60 days' notice. Fees already invoiced are not affected.

Real Vault maintains specie insurance with an A-rated underwriter covering Bullion in its custody — in the Vault, during intake and during Movements operated by Real Vault or its vetted partners — at full replacement value on the day of loss. A confirmation letter for the current period is available in the Portal.

The Client must notify Real Vault before delivering or requesting the movement of an unusually large consignment so that policy limits can be adjusted. Real Vault is not liable for any shortfall arising from a failure to pre-notify where it has asked the Client to do so.

In the event of loss or damage, Real Vault's liability is limited to the amount recovered under its insurance for that loss, plus any excess borne by Real Vault, and Real Vault will pursue the claim diligently on the Client's behalf. Nothing in these Terms limits liability for death, personal injury, fraud or wilful misconduct.

• Provide accurate, complete and current information and respond to reasonable compliance requests within 14 days.
• Use the services only for lawful purposes and not deposit Bullion that is stolen, counterfeit, sanctioned or the proceeds of crime.
• Keep Portal credentials confidential and notify Real Vault immediately of any suspected compromise.
• Pay fees when due.
• Not attempt to access other Clients' data, interfere with the website or Portal, or use them to transmit malicious code.
• Comply with Real Vault's security procedures when visiting the Vault, including identity checks, searches and restrictions on photography and electronic devices.

Real Vault may suspend services, freeze holdings or terminate the Agreement without notice where required by law, court order or sanctions, where it reasonably suspects money laundering, fraud or breach of these Terms, or where the Client fails to complete verification. Real Vault may be prohibited by law from explaining the reason. Real Vault will release holdings as soon as it is legally able to do so.

The Client acknowledges that Real Vault may be required to report transactions to the General Inspector of Financial Information and other authorities and to provide information about the Client and their holdings in response to lawful requests.

Each private Client nominates a Next of Kin during onboarding. The nomination is recorded and verified by Real Vault and can be changed only by the Client, in writing, after identity verification. The Client can view the record in the Portal.

On receipt of satisfactory evidence of the Client's death or legal incapacity — including a death certificate, court order, grant of probate, inheritance certificate or equivalent document from the relevant jurisdiction — Real Vault will release the holdings to the Next of Kin, the estate or the person entitled under the applicable law of succession, in accordance with the Agreement. Real Vault may require legal advice at the estate's cost where entitlement is unclear or disputed and may continue to charge storage fees until release.

The nomination of a Next of Kin is an instruction to Real Vault for the purposes of release and does not by itself override a will or the rules of intestacy. Clients are advised to record their Real Vault holdings in their will.

The Agreement continues until terminated. Either party may terminate on 30 days' written notice. Real Vault may terminate immediately in the circumstances described in Clause 11. On termination the Client must withdraw their Bullion or instruct a Movement within 60 days; storage fees continue to accrue until the Bullion leaves the Vault. If the Client cannot be contacted after reasonable efforts over 12 months, Real Vault may apply to the court for directions and may deduct its costs and fees from the proceeds.

Real Vault will perform its services with the care and skill expected of a professional custodian. Subject to Clause 9 and to the exclusions that cannot be limited by law, Real Vault's total liability to a Client in respect of any event or series of connected events is limited to the insured value of the Bullion affected. Real Vault is not liable for indirect or consequential loss, loss of profit, or loss arising from market movements in the price of Bullion, from the Client's own acts or omissions, from the acts of an Authorised Representative, or from force majeure.

Valuations shown in the Portal are indicative, derived from third-party price feeds, and are provided for information only. They do not constitute an offer, investment advice or a guarantee of realisable value. Real Vault does not provide investment, tax or legal advice.

The website is provided for general information. Content is provided in good faith but without warranty as to accuracy or completeness, and does not constitute advice. All text, images, logos, design and software on the website and Portal are owned by or licensed to Real Vault and may not be reproduced without permission, except for personal, non-commercial viewing. Third-party carrier and partner logos are the property of their respective owners and are shown to identify partners with whom we work.

Complaints may be submitted to realvaults@diplomats.com or in writing to our registered address. We acknowledge complaints within 3 Business Days and respond substantively within 30 days. Consumer Clients resident in the European Union may also use the alternative dispute resolution procedures available in Poland and the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.

These Terms and every Agreement are governed by the law of the Republic of Poland. Disputes are subject to the exclusive jurisdiction of the courts competent for Warsaw, Poland, without prejudice to the mandatory rights of consumers to bring proceedings in the courts of their place of residence within the European Union.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force. Real Vault's failure to enforce a provision is not a waiver of it. These Terms are available in English and Polish; in the event of any inconsistency, the Polish version prevails for Clients resident in Poland and the English version for all other Clients.